Returns and Exchange Policy

This Returns and Exchange Policy applies to all items purchased from The Atlas Brand.

To be eligible for a return, you must contact us within 7 days of delivery of the item. Once a return has been approved, the item(s) must be shipped to us within 7 days of approval date. The Atlas Brand reserves the right to refuse items shipped after this 7 day period.

To start a return, click HERE.

All items returned for refund or exchange must be returned in new condition with original packaging and tags attached. Please ensure all returned clothing items are free from marks, stains, pet hair and rips, as they may not be accepted for return if received damaged, or in a condition that is not resalable. 

We suggest all returns or exchanges are sent via recordable or trackable means as we take no responsibility for returns or exchanges lost in transit.

Where there is a ‘change of mind’, a $10AUD per product re-stocking fee will apply. In instances where you qualified for free shipping, a $10AUD (domestic) or $25AUD (international) shipping fee will be deducted from the refund, in addition to the re-stocking fee. 

These fees are to cover credit card, Afterpay/Zip Pay, currency conversion and shipping charges we have incurred, and to prevent misuse of our service, including the ‘Free Returns’ option.

We will not exchange or accept returns of items showing signs of damage not the result of a manufacturing fault, including, but not limited to, accidental, malicious and other wear related damage, such as;

• Signs of misuse or inappropriate care/washing.
• Cut marks on stitching, seams or uppers or stains
• Material decomposition due to prolonged dampness / general wear.

Cost of Return / Exchange

For exchange of products or returns, the customer is responsible for all shipping costs incurred for the exchange, (returning of item to The Atlas Brand & for dispatch of exchanged goods) unless the exchange is due to a faulty or defective item, or the item received is not the item ordered by the Customer. 

Sale or Clearance Items:

Products that are on sale or that are purchased during a sale or campaign are ineligible for refund. Exchanges made on sale or campaign products can be made subject to availability and with all exchange shipping costs the responsibility of the customer. 

For customers seeking to return products, the customer is responsible for shipping cost payable.