Dispatch is usually within 24 - 48 hours during business days. Occasionally, dispatch may take longer depending on stock availability. Please ensure you provide us with current email and telephone details should we need to contact you regarding your order.
For all orders, we use Australia Post. Estimated delivery times vary from 1- 8 business days depending on your location within Australia. Express Options are available and delivery times are generally between 1-4 business days within Australia.
International delivery times vary depending on location, due to the ongoing pandemic and availability of flights.
AUS - All orders over $150AUD receive free shipping within Australia.
NZ - New Zealand orders are charged a flat rate of $10AUD for shipping.
INTERNATIONAL - We ship to most countries. If your country is not listed, please email us at firstname.lastname@example.org and we will get back to you as soon as possible. Customers are responsible for any duties/taxes that may be payable.
The Atlas Brand will not be held responsible for stolen or lost packages, packages sent to the wrong address (due to incorrect information provided by customer), or for refunding or replacing packages in these cases. We are not responsible for any package(s) once it is in the hands of the shipping services. If they have not delivered the package, you will be required to contact your local postal service to ascertain the whereabouts of your package.
The customer will be responsible for the costs associated with the reshipment of any order that is returned back to Just Jits for reasons such as insufficient address, incorrect address, parcels not being claimed within specified period etc.
We will assist the customer where possible, including providing order information, tracking numbers, invoices and other information that a customer may require to follow up with shipping providers in regards to their order.